Home / Support
Get help, from someone who reads the log.
Free users get the WordPress.org forum. Paid plans get a private queue answered within one business day. Both get an actual answer rather than a link to this page.
Where to ask
Pick the channel that matches how you bought.
WordPress.org forum
Public, answered a few times a week. Good for setup questions and confirmed bugs.
Private support queue
One business day reply, faster for Enterprise and Agency. Log in with your licence email.
Vulnerability reports
Private disclosure, acknowledged within two business days. Never open a public ticket for these.
Open a ticket
Including the four items below turns a two day exchange into one reply.
you@yourstore.com
NMIWP-XXXX-XXXX-XXXX
https://yourstore.com
Order number, timestamp, what you expected and what the log said.
- The order number and timestampSo the transaction can be found in your log and matched to a gateway response.
- The gateway log extractWooCommerce, Status, Logs, source nmiwp. Card data is already redacted, so it is safe to paste.
- Your processor nameDifferent resellers enable different modules, which explains a surprising share of tickets.
- Whether it happens in sandbox tooThis single answer usually halves the diagnosis time.
Before you write
These three pages answer most of what arrives in the queue.
Start free, upgrade when the store needs it.
Install from WordPress.org, connect your gateway, take a real order today.