The policy
If the plugin is not right for you, ask for a refund within fourteen days of purchase and we will issue it in full. You do not have to explain why, although if you tell us it helps us fix the reason.
How to request one
- Email support with your order number or the email you paid with.
- We confirm and process it the same or next business day.
- The money returns to the original payment method, typically within five business days depending on your bank.
- Your licence is deactivated. The plugin keeps working until you remove it, but stops receiving updates.
Where it does not apply
- After fourteen days. The window is there so you can test properly. Use the sandbox before buying and you will know within an hour.
- Repeat refunds. If the same customer buys and refunds repeatedly, we may decline further purchases.
Renewals
An automatic renewal charged in error is refunded in full regardless of the fourteen day window. Cancel a renewal any time from your account dashboard, and we email you before the charge.
Things the refund does not cover
Fees charged by your payment processor, and any work done by a developer or agency on your site. Test in sandbox before paying anyone to build against the plugin.
Before you ask
If something is not working, tell support first. Most refund requests we receive are configuration problems that take one reply to solve, and we would rather fix it than take your money back.